2 Seconds

We are having a single problem with the BE6000. Frequently there is a 2 second delay between picking up the phone on an incoming call and being able to talk on the phone. This might be an external or internal call. The line light stays orange during this time. But it doesn't happen all of the time and some people are affected more than others. It seems to be worse when calls are transferred from the receptionist.

So we are working on the problem, calling CWPS when it happens to me or when someone lets me know it happens to them and they provide the time of the call. Unfortunately the BE6000 logs roll over after a few hours so we need to reach an engineer shortly after we have a documented case.

I do not know the problem. I am told it might be a phone firmware issue? If so, why doesn't it happen all of the time?