Mail Notification problem
From early on we have had problems getting email notifications to work in K4. Some of the problems had to do with setting up K4 properly. But even once that was fixed staff would complain that they received e-mail notifications only part of the time. Examination of the logs didn’t help, no attempts where shown.
We discovered last week that when certain people made the assignments in K4, e-mails were not sent. We do not know if there are more complexities but it seems odd that it should make any difference who made the assignment.
On a related note, e-mails are also sent out too often when it does work. If I accept a task assigned to someone else, do some work, and check it back in without changing either the task or the assigned person, that person still gets an e-mail that a task has been assigned to them. This shouldn’t be happening.