Even Rapid Releases Can Be Dangerous

I've been working the past week to upgrade art and editorial departments from Adobe InDesign/InCopy CS5 to CS6. I installed it a few weeks ago on a few Macs, tested, success. So in the past week I started installing CS6 on all editorial and art Macs.

Big failure. Users could log into K4 but every time K4 attempted to access the local folder, complaints, complaints, complaints.

I called MEI for support. Never heard of this problem. We try various approaches. No success. We at least narrow it down to failing on non-admin Mac OS X accounts. So we just revert to CS5 until we find a better solution to this problem. This problem exists in K4 6.5r1 and earlier. Vjoon plans on fixing this problem with the next K4 release. Note: I didn't know there was a K4 6.5 release.

I do a fresh install of InCopy CS6 but do not apply the rapid release updater. Success. Apply the standard Adobe InCopy update. Success. So perhaps the rapid release updater messed up permission in Adobe InCopy and InDesign?

Nope. Got a message from MEI. Vjoon told them that this is a known problem. The K4 client relies on obsolete resources that Adobe had removed from the rapid release version. All I had to do was create a folder in the InDesign/InCopy package to fix it. I've tested to the fix and it works. However, I didn't get it in time to move to CS6 today. Due to this issues schedule I'll put it off for 2 weeks.

The Fix

Detailed fix

Create a folder with the name of the hard disk at the following locations:

  • /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS

  • /Applications/Adobe InCopy CS6/Adobe InCopy CS6.app/Contents/MacOS

Simpler fix

  • Start up InDesign/InCopy CS6 in an admin account on the Mac and log on and off of K4. This should create the folder. Since this folder doesn't hold anything there is no need for a non-admin user to be able to write to it. This helps explain why I didn't encounter this problem earlier.

Network fix

  • If all of your hard disks share the same name you can create this folder one time on an administrative Mac and push it to the other Macs. I did this with Apple Remote Desktop and it worked fine.